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We take 10 with Jo Harris, General Manager at the London School of Beauty and Make-up to learn more about her journey to date after her 20 year career leading the Urban Retreat at Harrods.

We take 10 with Helen Gilmore, Founder & CEO of SLIXIR, the award winning hand cream, to learn more about her journey to date and get an insight of how she went from marketing to launching her own hero product to market...

We take 10 with Christophe Justens, President & Owner at Thalgo USA to learn more about him and the route that has led him to the wonderful world of wellness over this past year....

We take 10 with the radiant Tracey Stapleton, Founder & M.D of The Spa PR company, the UK's first and leading specialist spa and wellness agency, to learn more about her journey to date...

We take 10 with Don Camilleri of Hospitality & Leisure Concepts (HLC) to learn more about his journey from civil engineer to leading a specialist global hospitality, leisure, spa and wellness consultancy.

We take 10 with the fabulous Jackie Allison, Brand Consultant to some of the most illustrious luxury brands in the UK to learn more about her and her journey to date..

We take 10 with Patrick Huey, Corporate Director of Spa Operations for Montage International to learn more about his incredible journey from bellman to serving Board Director for the International Spa Associaton. ..

We take 10 with Esther Fieldgrass, CEO of award winning EFMediSpa to learn more about what drives her belief about 'inner health, outer beauty' and learn more about her incredible journey to date...

We take 10 with the incredible man that is Simon Marxer, Corporate Director of Miraval Spas to learn more about his inspired journey to date...

We take 10 with Ian Bailey, Management Consultant of Bailey Creative Ltd to learn more about his journey from tennis pro into the wonderful world of spa...

We take 10 with the wonderful Deborah Vine, M.D @GraceBelgravia to learn more about her and her journey to date http://bit.ly/2OGtjFI #Spa #Beauty #Wellness #Business #Management #Leadership #BeTheDifference

We Take 10 with Neil Hewerdine, Director of Leisure & Well-being at the World Leading Burj Al Arab to learn more about what has driven and motivated him through his illustrious 25 year hospitality career...

We take 10 with Paula Perkins, Spa Consultant to the luxury markets to learn more about what drives her and her journey to date...

We take 10 with the amazing lady of wellness that is Tanya Wheway to learn more about her incredible journey to date...

We take 10 with the lovely Beata Aleksandrowicz, Director of Pure Massage to learn more about her enlightened journey and magic touch....

We take 10 with the vivacious Sharron Lowe, Success Coach, Speaker and Author of The Mind Makeover to learn more about her and her incredible journey...

We take 10 with Jean-Guy de Gabriac, Founder & CEO of Tip Touch, Chair of the Global Wellness Mentorship Program and Founder of World Wellness Weekend to learn more about his drive and journey to date...

We take 10 with the dynamic Isabelle Charrier, Founder & Managing Editor of Sense of WELLNESS Magazine to learn more about the lady the leading wellness magazine...

We take 10 with the lovely Leon Trayling, Group Spa Director for Principal hotels and Co-founder & Director of ishga to learn more about him and his journey to date...

We take 10 with Nigel Franklyn, otherwise known as 'The Spa Whisperer''. Nigel shines the brightest light to unleash the true potential in spa and the people that bring them to life and we delve in to learn more about his journey to date...

We take 10 with Jane Scrivner, Founder of Jane Scrivner Skincare a Great British Natural Skincare range to learn more about the lady behind the brand.

We take 10 with Debbie Leon, Owner and Managing Director of Fashionizer & Fashionizer Spa - The couture uniform brand designing and supplying bespoke uniforms for the international luxury hospitality markets to learn more about her journey to date.

We take 10 with Penny Weston, Director at Moddershall Oaks and Sentinel Young Business Person of the Year 2014 to learn more about what drives her to keep pushing the boundaries.

We Take 10 with Wilfried Dreckman, Founding Director of Spa Project to learn more about his incredible journey to date and how this influences his work as a leading consultant, trainer and mentor.

We take 10 with the lovely Lisa Knowles, owner of The Spa Set & Nutriality to learn more about her over her 30year career in spa and wellness.

We take 10 with Sali Flores, M.D of Natura Bissé for UK & Ireland to learn more about the lady leading the region with this pioneering professional brand to discover more about her and her journey to date..

We take 10 with Ingo Schweder, Founder & CEO of GOCO Hospitality, and Managing Director of Horwath HTL Health and Wellness - global leaders in designing, developing and operating spas, wellness retreats and wellness communities to learn more about the man behind the smile.

We take 10 with Lindsay Madden-Nadeau, Global Director of Well-being for Accor Luxury brands: Raffles, Fairmont and MGallery to learn more about her journey to date.

We take 10 with Barbara Cooke, Owner & M.D of BCSoftwear to learn more about her journey to date and the decision that took her from the world of IT to leading and supplying linens to 85% of the UK Spa Industry.

We take 10 with the affable Andrew Hammond, Director of Spa Life International - the seriously fun event for spa managers, directors and owners to learn more about the man driven to get industry connected and collaborating.

We take 10 with the wonderful Sally Curson, Creator and Founder of the Face Matters skin care range to learn more about what spurred her to launch her botanical and collagen based range.

We take 10 with Tracy Brasenell, National Sales Manager for Caudalie UK & Ireland to learn more about her 25 year journey and the key influences to date.

We take 10 with Alberto Apostoli to learn more about this leading architect, designer and trend setter.

We take 10 with Lou Banks of Rising Vibe, a change enabler who challenges mindset to enhance performance, and always balances soft skills with a heavy dose of reality.

We take 10 with the lovely Mehmet Er. Vice President Global Sales Manager for VINOBLE Cosmetics to learn more about how he came to be doing what he does.

We take 10 with Lesley Bacon, Hand Picked Hotels Group Health Club & Spa Manager to learn more about her career and what has shaped her to become the lady and leader she is today.

We take 10 with Industry Icon Susan Gerrard, Chairman of Gerrard International to get an insight in to some of the drivers that have aided in her success.

We take 10 with the effervescent Sammy Gharieni, Founder & CEO of Gharieni - the leading luxury spa and wellness manufacturers from Germany, to learn more about how his journey has made his global brand a forerunner for high quality and innovation. @gharieni.gmbh #GharieniGmbH

We take 10 with Carole Jones, Managing Director of Totally UK to learn more about her journey over the past few decades and how that journey has shaped her.

We take 10 with Kay Pennington, Group Spa Manager for the five stunning Aqua Sana Spas at Center Parcs to learn more about what drives her forward.

We take 10 with the inspiration that is Dr Frank Dick OBE to learn more about his incredible journey coaching and driving some of the greatest atheletes and sports teams of our time. Frank is a true legend and these insights give you a little glimpse in to why...

We take 10 with Aldina Duarte Ramos, Well-Being Director of Luxury & Upscale Brands for AccorHotels and get an insight into the key influences that have shaped her life and have enabled her to do what she does.

We take 10 with Trent Munday. With over 25+ years experience in the hotel and spa industries, doing business in over 30 countries we wanted to find out more about the man compelled to ask "Why?"

We take 10 with Samantha Sweet, Co-Founder of Sweet Squared Limited to learn more about how Samantha came to embody her beautiful 'love and respect' culture

We take 10 with Louise Riby, Managing Director of natural skin and body care brand Elemental Herbology to find out more about her and her journey to date.

We take 10 with the fabulous Abi Wright, Founder & Director of SpaBreaks.com

Many years ago, when I set up my first business as a spa consultant and business strategist: Spa Business DOCTOR, everyone told me that I needed a business plan. When I asked for advice and insights into what exactly should be included in a Business Plan I was overwhelmed with examples, links and recommended resources.

..people often think to make a decision to progress with one, they have to forsake the other. But of course that’s not true and really wouldn’t make sense at all. Actually the ideal, and the route shown to generate the most consistent results is what we like to call a ‘Blended Learning’ approach.

The freedom to fail is vital if you’re going to succeed. Most successful people fail from time to time, and it is a measure of their strength that failure merely propels them into some new attempt at success.

We all know that working together, being part of a strong and dynamic team results in greater levels of sustainable and scaleable success. Where the impossible truly becomes the possible! So what will you do to ensure your teams thrive?

We take 10 with the fabulous Nicola Elliot, Creative Director & Founder of NEOM Organics London.

We take 10 with the beauty guru that is Tracey Woodward, CEO of Award Winning Best British Brand 2017, Aromatherapy Associates to learn more about the lady that is.

We take 10 with the incredibly dynamic Peigin Crowley, leading Spa Consultant at Peigin Crowley Spa Consultancy to learn more about her and her journey to date.

Key performance indicators (or KPI’s) allow a company or organisation to determine the effectiveness of various processes in adhering to the company’s overall aims.

Almost everyone in the modern world is, or has been a member of a social media site – which is why social media has quickly become a vital marketing tool for any successful business.

Gathering positive feedback may be tricky but it can help to boost your reputation and gain further custom.

Attending the right networking event can put you in touch with a wealth of industry experts and contacts that can help you to grow your reputation and increase your client base.

“Profit in business comes from repeat customers and customers that bring friends with them” – W.Edward Demis So why is it that asking for ‘referrals’ and leading our guests proactively to ‘rebook’ is still not common place? In fact, let me ask you the question: “When was the last time you asked a client to…

A fun little form to use with your team to identify key things they like, that you can then use to motivate and incentivise them. ABOUT YOU 2017 Remember: People don't really care how much you know, until they know how much you care. Share your ideas on how you get the best out